Privacy Policy

Introduction

Information We Collect

• 1.Personal Identification Information: We collect information such as your full name, email address, phone number, and physical address when you create an account or make a booking. This information is necessary to process your reservations and communicate with you about your bookings.
• 2.Booking Information: We collect details about your bookings including tour preferences, dates, number of participants, pickup locations, payment methods, and any special requests or requirements you specify.
• 3.Account Information: If you create an account, we store your login credentials (encrypted), profile information, saved tours, wishlist items, booking history, and preferences you've set in your account.
• 4.Communication Data: We collect information from your communications with us, including emails, WhatsApp messages, phone calls, and support tickets. This helps us provide better customer service and resolve any issues.
• 5.Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent on pages, click patterns, browser type, device information, IP address, and referring website addresses. This helps us improve our website and user experience.
• 6.Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior, preferences, and to remember your settings. Please see our Cookies section for more details.
• 7.Location Data: We may collect location information when you use our services, including your pickup location for tours and general location data based on your IP address, with your consent.

How We Use Your Information

• 1.Booking Processing: We use your personal information to process and confirm your bookings, communicate booking details, send confirmations and reminders, and coordinate tours with our guides.
• 2.Customer Service: Your information enables us to respond to your inquiries, provide support, resolve issues, handle cancellations and refunds, and improve our customer service quality.
• 3.Communication: We use your contact information to send booking confirmations, tour reminders, important updates about your bookings, responses to your inquiries, and customer satisfaction surveys.
• 4.Service Improvement: We analyze usage data and feedback to understand how our website and services are used, identify areas for improvement, develop new features, and enhance user experience.
• 5.Marketing and Promotions: With your consent, we may send you promotional emails about special offers, new tours, seasonal promotions, and travel tips. You can opt-out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.
• 6.Legal Compliance: We use your information to comply with legal obligations, respond to legal requests, enforce our Terms and Conditions, protect our rights and property, and ensure the safety of our users and guides.
• 7.Personalization: We use your preferences and browsing history to personalize your experience, show relevant tours, make recommendations, and remember your settings and saved items.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

Third-Party Services

• 1.Payment Processors: We use trusted third-party payment processors to handle transactions securely. These services collect payment information (credit card details, etc.) according to their own privacy policies. We do not store complete credit card information on our servers.
• 2.Analytics Services: We use analytics services such as Google Analytics to understand website usage patterns, improve our services, and analyze user behavior. These services may use cookies and collect anonymized data about your visits.
• 3.Maps and Location Services: We integrate with mapping services (such as Google Maps) to provide location-based features, display tour routes, and help you find pickup points. These services may collect location data according to their privacy policies.
• 4.Social Media Platforms: Our website may include social media features (like sharing buttons) that allow you to share content on social networks. These features may collect information about your visits and are governed by the privacy policies of the respective social media platforms.
• 5.Email Service Providers: We use email service providers to send transactional emails, confirmations, and marketing communications. These providers process email delivery according to industry standards.
• 6.Cloud Hosting and Storage: We use cloud hosting services to store and process data securely. These services are compliant with data protection standards and help ensure the security and availability of your information.
• 7.Customer Support Tools: We may use third-party customer support platforms to manage inquiries and provide assistance. These platforms process communications in accordance with their privacy policies.

Your Privacy Rights

• 1.Right to Access: You have the right to request access to the personal information we hold about you, including details about what data we have, how we use it, and who we share it with. You can access much of this information through your account dashboard.
• 2.Right to Correction: You can update or correct inaccurate or incomplete personal information at any time through your account settings or by contacting us directly. We will make corrections promptly upon verification.
• 3.Right to Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions (such as information we're required to retain for legal or accounting purposes). Account deletion can be requested through your account settings or by contacting support.
• 4.Right to Object: You can object to certain types of processing, such as direct marketing communications. You can opt-out of marketing emails through account settings or unsubscribe links in emails.
• 5.Right to Restrict Processing: You may request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of your data.
• 6.Right to Data Portability: Where applicable, you have the right to receive your personal information in a structured, commonly used format and to transmit that data to another service provider.
• 7.Right to Withdraw Consent: If we're processing your data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

Data Security