Help Center

Find answers to common questions and get the support you need

Contact Support

Our support team is here to help you with any questions or concerns. Reach out to us through any of the following methods:

WhatsApp Support

+212 524 123 456

Get instant help via WhatsApp. Available 8 AM - 8 PM daily.

Email Support

support@ourikatravels.com

Send us an email and we'll respond within 24 hours.

Phone Support

+212 524 123 456

Call us directly for immediate assistance. Available 8 AM - 8 PM daily.

Frequently Asked Questions

Booking Help

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Safety Guidelines

Your safety is our top priority. We work with certified guides and follow strict safety protocols. Please review these guidelines before your tour:

Before Your Tour

  • •Ensure you're physically fit for the chosen tour difficulty level
  • •Wear appropriate clothing and footwear for hiking and outdoor activities
  • •Bring sunscreen, hat, and light jacket as weather can change quickly in the mountains
  • •Inform us of any medical conditions or allergies when booking
  • •Arrive at the meeting point on time

During Your Tour

  • •Follow your guide's instructions at all times
  • •Stay with the group and don't wander off on your own
  • •Stay hydrated and take breaks as needed
  • •Respect the natural environment - leave no trace
  • •Inform your guide immediately if you feel unwell or need assistance

Emergency Procedures

  • •All our guides are trained in first aid and emergency response
  • •Carry your guide's contact number with you at all times
  • •In case of emergency, your guide will contact local emergency services immediately
  • •Our tours include insurance coverage for accidents during the tour
  • •Keep emergency contact information accessible

Insurance Information

  • •All tours include basic accident insurance coverage during the tour duration
  • •We recommend purchasing comprehensive travel insurance for your entire trip to Morocco
  • •Check with your insurance provider to ensure coverage for adventure activities
  • •Keep your insurance details accessible during your tour